📄 Terms & Conditions

Welcome to Inner Circle Production (“ICP,” “Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our websites, services, software configurations, consulting/build-out services, subscription plans, and communications (including SMS). By purchasing, subscribing, submitting a form, making a payment, or otherwise using our services, you agree to these Terms.

1. Acceptance of Terms

By accessing or using our services, you confirm you are at least 18 years old and capable of entering into a binding agreement.

2. Services Provided

ICP provides consulting, marketing, automation, CRM configuration, integrations, software setup/build-outs, and related services. Deliverables and outcomes depend on the information, access, and cooperation provided by the client, and may involve third-party tools and platforms. We may update, modify, or discontinue features or offerings at any time.

3. Client Responsibilities

• You are responsible for providing accurate, current, and complete information, credentials, and approvals.
• You are responsible for your third-party platforms, hosting, themes, plugins, product catalogs, and environment stability unless explicitly contracted otherwise.
• Delays, rework, or resets caused by missing access, incomplete client-side items, environment/theme/plugin changes, or deleted/modified data may impact timeline and scope.
• You are responsible for complying with applicable laws and regulations related to your business, including marketing, privacy, and messaging compliance.

4. Payments, Recurring Billing, and Billing Disputes

Fees are due as stated on invoices, checkout pages, proposals, subscription plans, or other written approvals. By making a payment or subscribing to any ICP plan, you authorize ICP to charge your payment method on file for recurring subscription fees, approved one-time fees, and applicable usage-based or pass-through charges. Past-due balances may result in suspension of services, access restrictions, or cancellation.

You agree not to initiate chargebacks or payment disputes for valid and authorized charges made under these Terms. You agree to contact ICP first and provide a reasonable opportunity to resolve any billing concern before contacting your bank or card issuer. Nothing in these Terms limits any non-waivable rights you may have under applicable law.

5. Refund Policy; SaaS Plans; Cancellation

Unless a separate written agreement states otherwise, all fees are non-refundable. This includes, without limitation, setup fees, onboarding fees, consulting fees, build-out fees, implementation fees, subscription fees, add-on purchases, support time, and any fees for services performed or time reserved.

SaaS subscription fees are billed in advance for platform access, feature availability, and reserved service capacity. SaaS plan payments are non-refundable once charged, including partial billing periods, unused time, unused features, unused support time, or failure to use the service. You may cancel at any time by providing written notice, but cancellation only stops future recurring charges and does not create a refund, credit, or prorated reimbursement for the current or prior billing periods.

6. Third-Party, Usage-Based, and Pass-Through Fees

Some charges are billed by third parties or as pass-through costs and are separate from your monthly subscription fee. These may include, without limitation, email, SMS/MMS, phone usage, AI usage, verification fees, premium actions, domains, hosting, payment processing, marketplace add-ons, external software, and other platform or provider costs.

You authorize ICP to provision, manage, and bill these charges when requested, when required for implementation, or when incurred through use of the platform. Such charges are typically non-refundable once purchased, incurred, or processed, and remain your responsibility whether billed automatically, through wallet rebilling, or by invoice.

7. Change Requests & Scope Control

If a project includes a Statement of Work (“SOW”), scope changes require written approval, including email approval, and may affect timeline and cost. Requests that change business logic, data structure, commission rules, integrations, or platform architecture may require additional development.

8. Access, Suspension, and Termination

We may suspend access, services, or accounts for non-payment, failed charges, suspected abuse, unlawful use, or to protect the integrity of systems and records. Upon suspension, cancellation, or termination, ICP may disable client login access, pause services, remove access to premium features, and halt future billing where feasible. You remain responsible for all fees incurred prior to cancellation or suspension, including subscription fees already billed and any third-party, usage-based, or pass-through charges.

9. Ownership, Licensing, and Deliverables

Unless otherwise agreed in writing, the client owns client-specific deliverables that are paid for, such as custom configurations, custom code delivered to the client repository, and assets created specifically for the client. ICP retains ownership of its pre-existing templates, frameworks, methods, internal tooling, and reusable components. We may reuse general know-how and non-client-specific elements across projects.

10. No Guarantees; Disclaimer of Warranties

We do not guarantee specific results, including revenue, rankings, conversions, deliverability, uptime, or platform approvals. Services and configurations are provided “as-is” and “as available” to the maximum extent permitted by law. Third-party platforms and providers may change features, pricing, policies, or availability at any time.

11. Limitation of Liability

To the maximum extent permitted by law, ICP is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption arising out of or related to use of, or inability to use, our services. In any case, ICP’s total liability for claims related to the services will not exceed the amounts paid to ICP in the three (3) months preceding the event giving rise to the claim.

12. SMS Messaging Consent

By providing your phone number, you consent to receive text messages from Inner Circle Production, including updates, reminders, and service communications. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP.

13. Confidentiality

Each party agrees to use reasonable care to protect the other party’s confidential information and not disclose it to third parties, except as required to perform the services or as required by law.

14. Governing Law & Venue

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles. Any dispute will be brought in the state or federal courts located in Clark County, Nevada, unless otherwise required by law.

15. Contact

Please also review our Privacy Policy.